TIMELINE
January 2022 - May 2022
ROLE
UX Designer and UX Researcher
OTHER CONTRIBUTORS
Kyra Morgan and Namita Pasupaleti
Created with Figma
OVERVIEW
The Apothecary at Wardenburg is a full-service pharmacy that services the University of Colorado Boulder students, faculty, and staff as well as the general Boulder, Colorado community.
While the pharmacy has implemented contact and efficiency protocols, it has been observed that these systems were either ineffective or unknown to students. There is currently no effective communication channel in place for the pharmacy to relay prescription-related information to its users. In light of this, we aim to develop a mobile application that streamlines prescription processes and enhances user engagement. By enabling users to remain informed and up-to-date on their prescription status, the app aims to bridge the gap between the pharmacy and its clientele.
DESING SOLUTIONS
Live Track: allowing patients to monitor the status of their prescriptions in real-time, from order placement to preparation and completion.
In addition to tracking status, patients can easily access essential information such as refills remaining, prescription strength, prescriber details, and prescriber’s contact information
How can we help you? This section is a user-friendly card interface that enables quick navigation from the dashboard. With a single click, users can effortlessly access a range of pharmacy services, streamlining their experience and meeting their needs efficiently.
The "Fill Prescription" feature was developed to provide a comprehensive, end-to-end interaction for our users. The website our team was tasked to redesign did not allow users to schedule their prescriptions, a limitation that we identified through user feedback and research.
Now, users can easily schedule their prescriptions online, ensuring a smoother and more efficient process that aligns with their busy lives.
Reduce wait times at The Apothecary
Increase accessibility for basic tasks
Reduce confusion on how to use The Apothecary
Improver overall notification and contact systems
OBJECTIVES
Throughout this project, we worked closely with the Assistant Director of The Apothecary, Chelsea Johnson
STAKEHOLDER
We held two separate meetings with Chelsea, the first was to investigate the main pain points for the pharmacy and the second is to show her the app during user testing and receive feedback.
FINDINGS FROM INITIAL STAKEHOLDER MEETING
Apothecary provides prescriptions, OTC medicine, Narcan free of charge, and oral contraceptives
The CU Apothecary predominantly relies on calls, emails, and in-person contact for refilling medicine and most other interactions with patients
There are automated systems in place that they would like to be more efficient and used more by patients
USER INTERVIEWS GOALS AND FINDINGS
Understand The Apothecary’s current processes and systems
Learn about user habits when using The Apothecary to understand what is working well with the current systems
Understand what could be improved regarding The Apothecary
Understand how students would ideally be contacted or updated by The Apothecary
AFFINITY MAPPING
We interviewed 7 different Students/Faculty/Staff. From here we mapped each participants responses and from this the key takeaways from each interview.
KEY TAKE AWAYS
Apothecary users are unaware of The Apothecary’s digital systems but would prefer a digital contact system over phone and email
Apothecary users are frustrated with having to wait for a long time when picking up prescriptions
Apothecary users encounter difficulties in completing the transfer prescription form as it necessitates the download and upload of a PDF.
Apothecary users face challenges in connecting with their providers at the pharmacy when they need to transfer prescriptions.
Apothecary users are unable to view the details of the prescriptions they already have on file.
Apothecary users seek more precise and frequent updates on the status of their prescriptions.
Apothecary Users desire the convenience of the automatic refill feature for their prescriptions on file.
Apothecary Users are faced with the predicament of not being able to recall their prescription numbers while placing a call.
FEATURES AND USER STORIES
Leveraging our user research insights and key findings from the interview process, we developed a set of user stories and features that address the identified pain points and enhance the overall user experience of the app.
RESEARCH
PROTOTYPING AND USER TESTING
Based on our user research we designed a mid-fi prototype that we implemented in user testing.
USER TESTING
Homepage: A homepage design should be incorporated to cater to users without any prescriptions.
Prescriptions: A "Fill Prescriptions" button should be added to the prescriptions page to facilitate ease of access.
Buttons: Minor adjustments were made to several buttons throughout the application.
FAQs: Additional common questions should be added and organized for better accessibility.
STAKEHOLDER MEETING
Make updates to the allergy inputs
Following a stakeholder meeting, it was determined that the pay-in-app section should be removed based on the inability to incorporate this into their current system.
Overall was elastic with how the app looked!
